Rackspace US, Inc.
9725 Datapoint, Suite 100
San Antonio, Texas 78229
Contact Office: Rackspace US, Inc.
Contact Name: Alan Schoenbaum,
Phone: 210-312-4721 Fax: 210-312-4080 Email: firstname.lastname@example.org
Corporate Officer Information:
Corporate Officer: Alan Schoenbaum, Senior Vice President and General Counsel
Phone: 210-312-4721 Fax: 210-312-4080 Email: email@example.com
Safe Harbor Information:
Signed up to safe harbor 02/25/2004 12:21:09 PM
Next certification 02/25/2010
EU/EEA Countries From Which Personal Information Is Received: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Industry Sector: Computer Services - (CSV) Information Services - (INF)
Personal Information Received From the EU: Rackspace US, Inc. has created a privacy statement to demonstrate our firm commitment to privacy. This statement sets forth our information gathering and dissemination practices for the www.rackspace.com, www.rackspace.co.uk; www.rackspace.org.uk; www.rackspace.org, www.rackspace.nl; www.rackspacemangedhosting.se; www.rackspace.dk and myrackspace.com websites.
Our websites use several different forms that our visitors can use to request information about customers, products, and services. From these forms, we collect he following visitor information:
Visitor’s contact information
Live Chat Messages (EMEA office only)
Telephone Conversations (EMEA offices only)
We use visitor information to send information about our company to visitors and to get in touch with them when necessary. We also us the information we collect to improve the content of our Websites and as training aides for our employees. Visitors are given the choice at the point when we request their information. A visitor who wishes to opt out of receiving future marketing mailing is provided with the details of and ‘unsubscribe’ e-mail address (indicative of the website that visitor is using) for use to unsubscribe. Such e-mail addresses include (but are not limited to) firstname.lastname@example.org; email@example.com; firstname.lastname@example.org; email@example.com and firstname.lastname@example.org. For other ways contact us please see our Contact Us page.
We may ask visitors to enter credit care or account information through MyRackspace. Visitor financial information is encrypted for its protection prior to its transmission over the interne. We collect this information on a transaction-by-transaction basis and will not authorize the release of the information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes in accordance with applicable regulatory requirements.
We use the visitors’ unique network addresses (IP Address) to help diagnose the problems with our servers, and to administer our websites.
Live Chat Messages (EMEA offices only)
We capture textual dialogue that visitors engage in on our website so that the data can be subsequently entered into the database that we use for prospect customers. This data provides background information regarding the nature of the prospects enquiry to our Sales Force, enabling our Sales Team to access their needs more easily when the lead is passed to the appropriate Sales section.
Telephone Conversations (EMEA offices only)
We may record and/or monitor telephone conversations to ensure compliance with procedures, to resolve complaints and to improve our service standards. Conversations may also be monitored for quality control and staff training purposes.
Help us recognize visitors as unique visitors (just a number) when they return to our websites.
Allow us to tailor content to advertisements to match your preferred interest.
Avoid showing visitors the same advertisements repeatedly.
Compile anonymous, aggregated statistics that allow us to understand how users use our site to help us improve the structure of our Web site. We cannot identify visitors personally in this way.
Count the number of anonymous user of our sites.
We gather this information for internal use only and will not authorize the release of this information to anyone outside of Rackspace.
Linked sites: Our site contains links to external web sites. We are not responsible for the privacy practices or the content of these web sites.
Location: : http://www.rackspace.com/information/legal/privacystatement.php
Regulated by: Federal Trade Commission
Privacy Programs: none
Dispute Resolution: European Union Data Protection Authorities
Personal Data Covered: On-Line, Off-Line, Manually Processed
Human Resource Data Covered: No
Do you agree to cooperate and comply with the European Data Protection Authorities? Yes
Certification Status: Current
Safe Harbor Overview | Safe
Harbor Documents | Workbook | Safe Harbor
Information Required for Certification | Certification Form