Organization Information:

Citrix Online
5385 Hollister Avenue
Santa Barbara, California 93101
Phone: (805) 690-6400
Fax: (805) 690-6471;;;
Contact Information:

Contact Office: Citrix Online
Contact Name: Beth Sipula, Director, Customer Care
Phone: (805) 690-6430 Fax: (805) 690-5862 Email:

Corporate Officer Information:

Corporate Officer: Brian Donahoo, Sr. VP Products
Phone: (805) 690-4101 Fax: (805) 690-6471 Email:

Safe Harbor Information:

Signed up to safe harbor 11/07/2002 10:19:56 PM
Next certification 11/07/2008
EU/EEA Countries From Which Personal Information Is Received: Ireland, Austria, Italy, Belgium, Luxembourg, Denmark, Netherlands, Finland, Portugal, France, Spain, Germany, Sweden, Greece, United Kingdom
Industry Sector: Computer Software - (CSF) Computer Services - (CSV) General Science & Technology - (GST)
Personal Information Received From the EU: Citrix Online gathers/tracks certain identifiable personal information from our customers which is listed below:

PERSONAL INFORMATION: Because of the nature of our product, we must collect personal information from users during the registration process, including first and last names, a valid credit card to process payment for service, an email address and a password. The email address may be used to send you periodic newsletters from Citrix, GoToMyPC, DesktopStreaming or third-party advertisers, but only upon your express consent.

Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records indefinitely.

SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible at Expertcity.

SURVEYS: In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.

TRAFFIC PATTERNS: We also track aggregate traffic patterns throughout our site. However, we do not correlate this information with personally identifiable data about individual users. We do track domain names, browser types and MIME type.

COOKIES: A cookie is a small data file that certain Web sites write to your hard drive when you visit them. We use cookies to track user traffic patterns and hold certain registration information.

When registering at Citrix Online sites, we use cookies to store unique, randomly assigned user IDs that we generate for administrative purposes. These cookies enable you to enter the Citrix Online sites without having to log on each time. We do not store passwords or any personally identifiable information about you in the cookies.

If you have set your browser to warn you before receiving cookies, you will receive a warning message with each cookie. You can also set your browser to refuse all cookies if that is your preference.
Privacy Policy Effective: 12/99
Regulated by: Federal Trade Commission
Privacy Programs: Citrix Online is a licensee of the TRUSTe Privacy Program and has been certified since 02/00. Every February we go through an sudit and update of our policy with them as part of our continuing certification.
Verification: Third Party
Dispute Resolution: For questions or concerns regarding privacy statements and Citrix Online, the first point of contact is to write to For any unresolved complaints or if a complaint is not satisfactorily addressed, the organization will utilize the European Data Protection Authorities (EU DPAs) as its dispute resolution mechanism.
Personal Data Covered: On-Line, Off-Line customer information
Human Resource Data Covered: No

Do you agree to cooperate and comply with the European Data Protection Authorities? Yes

Certification Status: Not Current
Compliance Status:

Safe Harbor Overview | Safe Harbor Documents | Workbook | Safe Harbor List
Information Required for Certification | Certification Form